Shipping policy

Thank you for choosing to shop with SANG MIN KIM. Specializing in cost-effective consumer electronics, our New Zealand online store adheres to standardized shipping protocols to ensure all electronic goods are properly processed, securely packaged, and delivered to customers in intact condition. Below is our official and exclusive shipping policy applicable to all platform orders.

1. Order Processing Time

We conduct full verification, product inspection, and packaging for all consumer electronics orders within 1–5 business days after successful order confirmation and payment verification. Weekends and official New Zealand public holidays are excluded from the processing period, with no order processing conducted on non-business days.
During promotional peaks, seasonal order surges, or inventory restocking periods, order processing schedules may be moderately prolonged. We will proactively send email notifications to customers once processing delays occur, updating the latest order progress and revised processing timeline in a timely manner.

2. Shipping Rates and Delivery Estimates

All shipping fees for electronic products are calculated based on product weight, package size, and delivery destination. The exact shipping cost will be automatically calculated and clearly presented on the checkout page before order payment. Our store does not provide any free shipping offers or preferential shipping benefits.
The estimated delivery time for all standard shipments is fixed at 15 business days. All delivery times are reference values only and cannot be fully guaranteed. Actual delivery schedules may be affected by logistics carrier delays, customs clearance progress, severe weather, regional logistics restrictions, and public holidays. We reserve the right to adjust delivery arrangements according to actual logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your electronic order is dispatched from our warehouse, you will receive an official shipment confirmation email sent to your registered mailbox. The email will contain your unique order tracking number, logistics carrier details, and official tracking query channels for your convenience.
Please note that logistics tracking data will not be updated instantly after dispatch. Tracking information will be fully activated and available for real-time inquiry within 24 to 48 hours after the logistics carrier picks up and scans your package.

4. Incorrect Address Disclaimer

Customers are solely responsible for filling in accurate and complete recipient details, including the exact shipping address, valid contact number, and correct recipient name at checkout. Please verify all information carefully before submitting payment to avoid delivery anomalies.
SANG MIN KIM shall not be held liable for undelivered packages, misdelivery, or package loss resulting from incorrect, incomplete, or invalid shipping information provided by customers. If a package is returned to our warehouse due to address errors, customers shall bear all generated return logistics fees and additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

In the event that your electronic package is confirmed lost or stranded during transit, please submit a formal inquiry to our customer service team within 5 calendar days of the scheduled delivery date, along with your order number and relevant logistics screenshots for official verification.
If your consumer electronic products arrive with transit damage, accessory loss, or functional abnormalities caused by extrusion, collision, or improper logistics handling, you must contact our support team within 24 hours of package receipt. Clear photos and videos of the outer package, damaged equipment, and missing accessories are required for complaint verification. We will assess each case individually and provide reasonable after-sales solutions as soon as possible.

6. Apparel Care and Usage Notice

This clause applies to all consumer electronic products sold in our store. All devices are equipped with official user manuals and daily maintenance guidelines. Customers must use, install, and maintain electronic equipment in strict accordance with product specifications to ensure normal service and stable performance.
We do not assume after-sales liability for product failure, shell damage, component burnout, or performance degradation caused by unauthorized disassembly, improper power connection, human collision and drop, water ingress, or non-compliant daily use and maintenance. Any damage arising from personal misuse will not be covered by our after-sales service.

7. International Shipping and Customs Notice

For all cross-border and international shipping orders of consumer electronics, local customs authorities of the destination country may impose import duties, inspection fees, value-added taxes, and other related charges in accordance with local trade policies and regulatory standards.
All customs fees and import-related charges are independent of product prices and standard shipping fees, and are fully borne by the customer. We do not cover, advance, or reimburse any customs-related expenses. Customers are responsible for complying with local import regulations and completing all customs clearance procedures independently.

8. Contact Information

For any inquiries, consultations, or disputes regarding our shipping policy, order processing, and logistics delivery services, please reach out to us via the official contact channels below:
Trade Name: SANG MIN KIM
Phone Number: +64 26 151 3988
Email: info@teslavexorq.shop
Physical Address: 210 Jackson Street, Invercargill, STL 9810, New Zealand